Frequently Asked Questions

1. What is the minimum order quantity?

We accept orders from 1 piece. There is no minimum order quantity. Whether you need a single prototype or a million production parts, we can help.

2. How fast can I get a quote?

We typically provide quotes within 24 hours after receiving your CAD files. Submit your drawings in PDF, DWG, DXF, or STEP format and we will respond promptly.

3. What file formats do you accept?

We accept PDF, DWG, DXF, STEP (.stp), STL, IGES, and SOLIDWORKS files. If you have a different format, please contact us and we will find a solution.

4. What tolerances can you achieve?

Our standard machining tolerance is ±0.005mm (±0.0002 inches). For special requirements, we can achieve ±0.002mm on critical dimensions.

5. Do you offer surface finishing?

Yes. We offer anodizing (clear, black, colored), powder coating, bead blasting, passivation, electropolishing, and custom painting to meet your requirements.

6. How long does production take?

Rapid prototypes ship in 3-5 working days. Standard production typically takes 10-20 working days depending on complexity and quantity.

7. Do you ship internationally?

Yes, we ship worldwide via DHL, FedEx, UPS, or sea freight. We serve clients across Europe, North America, Asia, and Australia.